Privacy policy
Last updated 27 October 2026
This policy explains what personal data Spokn Labs (“we”) collects through the Spokn app, this website and our sales and support, and what we do with it. For a plain description of how the app handles dictation, see Privacy & security.
Dictation and patient information
We do not receive your audio, transcripts, reports, history or any patient information. Spokn processes and stores these only on your Mac.
What we collect
| Data | Why | Kept for |
|---|---|---|
| Licence key, an anonymous code for each activated Mac, the Mac’s name, Spokn’s version, and the dates of activation and check-ins | To activate your licence, keep it to the allowed number of Macs, and help you move it | While your licence is in use, then up to 2 years |
| Your name, email address, country and order details | To sell you a licence, send your key, and meet tax and accounting rules | As long as tax law requires |
| Messages you send us | To answer you | Up to 2 years after the conversation ends |
| Website visit counts (no cookies, no personal profile) | To understand which pages help people | Aggregated only |
| Server logs, including IP addresses | To keep the website and activation service secure | Up to 30 days |
Who else handles it
- Hosting: our website and activation service run on Railway, behind Cloudflare.
- Payments: a payment partner processes your payment and may act as the seller of record. We never see your full card details.
- Email: an email provider delivers licence keys and support messages.
We do not sell personal data, and we do not use it for advertising.
Your rights
You can ask to see, correct, export or delete your personal data, or object to how we use it, by writing to [email protected]. Deleting licence data deactivates your Macs. You may also complain to your local data protection authority.
Changes
We will post changes here and update the date above. Significant changes will be emailed to licence holders.
Contact
Spokn Labs · [email protected]